Marketing description

Minimize system downtime due to hardware failure. This affordable HPE Care Pack Service features a commitment to resolve HPE BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received.
When you experience system problems, your call is immediately connected to an HPE-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.

Key selling points

• Remote problem diagnosis and support - through electronic support tools that isolate your problem and facilitate resolution
• Escalation management - through established procedures that enlist specialized expertise from HPE and selected third-parties
• Parts availability -inventory of critical replacement parts maintained to support service requests
• Onsite hardware support - for critical issues that cannot be resolved remotely; coverage includes all required parts and materials
• 24-hour repair-time commitment - from your initial contact to the HPE Global Solution Center
• Round-the-clock coverage - service is available 24 x 7 x 365
• Upfront server audit - to streamline troubleshooting and repair