HPE Tech Care Critical Service - Extended service agreement - parts and labour (for storage arrays) - 5 years - on-site - 24x7 - repair time: 6 hours - for P/N: Q9D44A, Q9D44AR
Koda
HV5J8E
Znamka
Hewlett Packard Enterprise
Ključne prednosti
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
- Product Description
- HPE Tech Care Critical Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Repair Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Class of Equipment
- Storage arrays
- Designed For
- P/N: Q9D44A, Q9D44AR
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Repair Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Class of Equipment
- Storage arrays
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 5 years ¦ Technical support - outage management - 5 years
- Designed For
- P/N: Q9D44A, Q9D44AR