Marknadsföringsbeskrivning

Cisco Software Support Service (SWSS) offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. SWSS is a single offer, that provides end-to-end support for your Cisco software products. Entitlement to software maintenance, minor and major release updates helps increase business value and ROI for your Cisco software products. SWSS is required for a minimum of 12 months to help you reduce network disruptions and application availability. Access Cisco technical experts and online resources 24 hours a day, 365 days a year. Take advantage of multiyear discounts to keep your network performing as needed.

Viktiga Säljargument

• Protects your software investments from becoming obsolete
• Resolves software issues quickly while offering cost savings and productivity gains
• Keeps your Cisco software applications up-to-date and performing as expected

Produktegenskaper

• Expert assistance
  To complement your in-house resources, the Cisco TAC employs a highly skilled staff, that offers you years of networking experience, including many customer support engineers with networking and CCIE certifications as well as research and development engineers.
• Faster resolution
  The Cisco TAC provides constant measurement of customer satisfaction and time-to-resolution tracking, including an automated escalation sequence beginning one hour after submittal of severity 1 and severity 2 issues, resulting in CEO intervention by John Chambers after 48 hours for any severity 1 problem.
• Visibility into issue resolution status
  You are kept up-to-date on all changes to your case through email notifications and personalized handoffs between you and Cisco engineers, if your case warrants a move to a new specialization due to the nature of the issue, or a change occurs in work shift.
• Networking expertise
  The Cisco TAC offers depth and breadth of knowledge and experience with Cisco devices and operating system software, as well as a broad range of networking environments and technologies. Cisco TAC engineers have a minimum of five years of industry experience, and Cisco provides continuous training to help ensure the technical staff stays current with the advanced technologies.