HPE Foundation Care Next Business Day Exchange Service - Extended service agreement - replacement - 1 year - shipment - 24x7 - response time: NBD

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Gamintojas Hewlett Packard Enterprise
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Trumpas aprašymas

HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

Savybės

  • Escalation management
  • HPE electronic remote support solution
  • Access to electronic support information and services

Product Description
HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
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