Description du marché

Les services HPE Care Pack Support proposent des services logiciels et matériels complets qui augmentent la disponibilité de votre infrastructure informatique.

Arguments de vente clés

• Increased accountability and personalization through an assigned ASM, who will work with your IT team to share HPE practices and specific technical advice relevant to your IT needs and projects
• Faster incident resolution from specially trained, solution-oriented advanced resources who manage the case from start to finish
• A CEM assigned to severe incidents to drive faster resolution and provide regular progress updates to keep you informed
• Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE practices
• Access to technical advice and services from HPE specialists to augment your team with specific skills and capabilities