Description du marché

Les services HPE Care Pack Support proposent des services logiciels et matériels complets qui augmentent la disponibilité de votre infrastructure informatique.

Arguments de vente clés

• Increased accountability and personalization through an assigned ASM, who will work with your IT team to share HPE best practices and specific technical advice relevant to your IT needs and projects
• Faster incident resolution from specially trained, solution-oriented advanced resources who manage the case from start to finish
• A CEM assigned to severity 1 incidents to drive faster resolution and provide regular progress updates to keep you informed
• Recommendations for firmware version and software patching on supported products to help prevent problems
• Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
• Access to technical advice and services from HPE specialists to augment your team with specific skills and capabilities