HPE Pointnext Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Pointnext Tech Care can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the customer spending time answering sometimes unnecessary triage or entitlement questions. HPE Pointnext Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.