Nakivo Standard Support - Technical support (additional) - for NAKIVO Backup & Replication Enterprise Essentials for Physical Workstations - prepaid - phone consulting - 4 years - 11x5 - response time: 3 business hours

Kategooria: Tarkvara tugiteenus
Tootekood: W-ENE-SUP-ST-4Y
Tootja: Nakivo
Garantii: Ei ole teada
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JCBBT2 20 04.09.2026 Teadmata 255,35
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Product Description
Nakivo Standard Support - technical support (additional) - for NAKIVO Backup & Replication Enterprise Essentials for Physical Workstations - 4 years
Service & Support
Technical support (additional)
Service Included
Phone consulting
Full Contract Period
4 years
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Enterprise Essentials for Physical Workstations
Licence Pricing
Prepaid
Type
Technical support (additional)
Service Included
Phone consulting
Full Contract Period
4 years
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Enterprise Essentials for Physical Workstations
Installation Type
Locally installed
Licence Pricing
Prepaid
Service & Support
Phone consulting - 4 Years - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 4 Years - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 4 Years - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 4 Years - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ E-mail consulting - 4 Years - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ E-mail consulting - 4 Years - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ E-mail consulting - 4 Years - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 4 Years - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ Web support - 4 Years - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Web support - 4 Years - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Web support - 4 Years - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ New releases update - 4 Years
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