Marketing description

Gather and track the customer metrics that matter and act rapidly as insights surface with Dynamics 365 Customer Voice.

Key selling points

• Listen to your customers where they are
• Maximize insights for deeper connections
• Integrate data across your organization
• Respond quickly to build customer relationships

Product features

• Listen to your customers where they are
  Capture feedback immediately across channels with personalized surveys to continuously track customers' perception of your services and products.
• Maximize insights for deeper connections
  Uncover customer sentiment, trends, and the metrics that matter to your business to help ensure complete understanding of your customers.
• Integrate data across your organization
  Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
• Respond quickly to build customer relationships
  Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.