Marketing omschrijving

De ECSTA middleware verbindt bestaande telefoonsystemen met Microsoft Windows. Het converteert het CSTA protocol, dat beschikbaar is via een telefoon systeeminterface, naar Microsoft TAPI, een industriestandaard, ondersteund door vrijwel alle bekende toepassingen.
De ECSTA middleware maakt de communicatie mogelijk tussen telefoonsystemen en IT infrastructuur waardoor telefoniewerkplekken kunnen worden gebruikt voor toepassingen zoals contact center, Unified Communications, evenals CRM- en ERP-systemen. De middleware stuurt de applicatie aan en monitort de telefoons via een centrale server. Een compatibel stuurprogramma Microsoft Telephony Application Programming Interface-(TAPI) biedt de Call Control functionaliteiten zoals opzetten en aannemen van gesprekken, terug te bellen contacten, wisselgesprekken, conference calls opzetten of doorschakelen van oproepen. De ECSTA productlijn biedt een toekomstgerichte koppeling voor zakelijke telefoonsystemen met TAPI-compatibele toepassingen.

Belangrijkste verkoopargumenten

• Simple initial installation and maintenance
• Drivers can be multiply instantiated
• Basic and familiar telephony features
• MultiSite/multiVendor-compatible
• Recommended by leading manufacturers

Productspecificaties

• Connecting telecommunications and IT
  ECSTA middleware enables communication between phone systems and IT infrastructure allowing connected phones to be used for computer-aided applications such as contact center, Unified Communications as well as CRM and ERP systems. The middleware lets the application control and monitor the phones via a central server. A Microsoft Telephony Application Programming Interface- (TAPI-) compatible driver provides call control functions like start call, call back, call waiting, conference or call forwarding. The ECSTA family offers a future-proof connection for business phone systems with TAPI-compatible applications.
• The telecommunication world
  All supported PBX systems including Siemens, Alcatel-Lucent, Aastra, Nortel and Telekom, as well as snom SIP phones, are connected seamlessly via S0, USB or Ethernet through the computer telephony interface- (CTI-) link to a Windows computer where the ECSTA driver is installed. The middleware communicates with the PBX via the ECMA-standardized Computer Supported Telecommunications Applications (CSTA) protocol.
• The IT world
  IT infrastructure is integrated through the Microsoft TAPI standard (MS TAPI 2.1 or higher). The ESTOS middleware is a simple-to-set-up, highly scalable, multiply instantiated driver with a wide variety of configuration options, such as phone number formatting, to adapt to different application scenarios. It makes phone numbers and status information from all extensions available for the IT infrastructure in real time. The transparent implementation of features allows deep and powerful integration into a large number of applications, regardless of whether they are telephony-oriented CTI, call and contact center solutions, or common business applications such as well-known CRM and ERP systems or vertical market solutions.