Marketing omschrijving

An enterprise private cloud call center with an all-in-one interaction management platform that transforms dated voice-only call centers into omnichannel customer experience centers.
Today's consumer is digital. They would rather interact through digital channels like email, chat, SMS text and social media. Regardless of which channel they choose to engage with you, they expect the experience to be consistent. Bolting on point solutions for each media type introduces unnecessary complications and inconsistent service. MiContact Center Enterprise is designed to give your customers consistent, quality experiences throughout their omnichannel journey.

Belangrijkste verkoopargumenten

• Excellent customer service whatever the contact method
• Flexible deployment options
• Improve first contact resolution
• Mobile workforce

Productspecificaties

• Excellent customer service whatever the contact method
  Provide consistent, high quality customer service across all the contact methods that customers choose to use (phone, email, SMS text, web chat, and social media).
• Flexible deployment options
  Enjoy the flexibility of deploying MiContact Center Enterprise on premise, virtualized in your data center, in a hybrid configuration or in a private cloud with native multi-tenanting.
• Improve first contact resolution
  Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.
• Mobile workforce
  Agents stay connected and work from anywhere using a smartphone. Supervisors view real-time dashboards and make configuration changes to agents, queues, skills, and priorities on their tablets.