Marketing description

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment. The factory trained field service engineers are rigorously trained and tested on how to efficiently service products, as well as on safety practices and electrical codes, offering customers high level of service available in the industry today.

Key selling points

• Experienced APC certified field service engineer
• Comprehensive escalation and corrective actions process
• On site troubleshooting
• Written summary report

Product features

• Experienced APC certified field service engineer
  The factory trained field service engineers are rigorously trained and tested on how to efficiently service products, as well as on safety practices and electrical codes, offering customers high level of service available in the industry today.
• Comprehensive escalation and corrective actions process
  In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
• On site troubleshooting
  While on site, APC certified field service engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
• Written summary report
  APC project managers will provide you with written reports to keep you informed of the progress of your project.