HPE Foundation Care Next Business Day Software Support - Technical support - for HPE Networks Software Group 175 - consulting - 1 year - 8x5 - response time: 2 h

Code: U3ZW2E
Warranty: Unknown
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Marketing description

HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.

Product Description
HPE Foundation Care Next Business Day Software Support - technical support - for HPE Networks Software Group 175 - 1 year
Service & Support
Technical support
Service Included
Consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
8 hours a day / 5 days a week
Software Title
HPE Networks Software Group 175
Type
Technical support
Service Included
Consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
8 hours a day / 5 days a week
Software Title
HPE Networks Software Group 175
Service & Support
Phone consulting - 1 year - response time: 2 hours availability: 8 hours a day / Monday-Friday ¦ E-mail consulting - 1 year availability: 8 hours a day / Monday-Friday ¦ Fax-on-demand - 1 year availability: 8 hours a day / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year