Marketing description

What's needed to make your users more productive is an integrated approach to manage, secure, and support your users and their devices. LANDesk Total User Management is such an approach. It integrates the proven LANDesk solutions for: Systems Management, Endpoint Security, Service Management, Mobility Management, Data Analytics, Asset Lifecycle Management, Process Management. All of which allows you to deliver managed freedom to your users - control for IT and freedom and choice for your users.

Key selling points

• Have in context IT information for the right decision makers
• Manage more of the devices and platforms employees use to do their jobs
• Deliver anywhere the software, patches, operating systems and services users prefer
• Increase security, meet industry compliance, optimize hardware and reduce power costs
• Provide support services that are controlled, consistent and integrated with business processes
• Speed service restoration; accelerate incident-to-resolution time and problem management to identify root cause, and reduce recurring incidents
• Improve service continuity, reliability and quality; reduce service interruptions; understand the impact of changes
• Empower end users, reduce overhead, introduce self-service and service catalogs
• Boost customer satisfaction, set and meet service level expectations, enhance communication, enrich the user experience
• Mature and continually improve IT service management for the benefit of users by adopting best practices such as ITIL