Marketing description

The Barracuda Premium Support subscription is designed for enterprise customers with Barracuda Spam and Virus Firewall Vx Enterprise Virtual Appliance. Premium Support offers high level of 24/7 technical support for mission critical environments.
Barracuda Networks works proactively to understand a customer's challenges and issues, support requirements, and ensure that solutions achieve overall goals. Customer's networks run all day, every day and Barracuda Networks strives to anticipate needs before they become issues.

Key selling points

• Service level agreements (SLAs) to guarantee issues are quickly resolved, including priority escalation
• Dedicated Premium Support team familiar with the customer's environment and strives to ensure optimal network performance and expedite fast case closure
• Root cause on each issue and development of best practices
• Advanced notification of new repairs and features in upcoming software releases