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The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.Return to Depot package includes offsite hardware support at a HP authorized Repair Center. After remote diagnosis and support the customer will deliver the faulty unit to the Repair Center. HP will return the repaired or replaced unit to the customer.