HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours - for P/N: R7G21A, R7G22A, R7G23A, R7G24A, R7G25A, R7G28A, R7G29A
Koda
HY1Y9E
Znamka
Hewlett Packard Enterprise
Marketinški opis
HPE Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
Each HPE Proactive Care Service level includes problem prevention and incident management support for hardware and software products. For each HPE Proactive Care Service level, HPE provides all the core problem prevention service features. The HPE Proactive Care portfolio also offers the same three service levels with the inclusion of hardware defective media retention (DMR) and comprehensive defective material retention (CDMR) as additional optional service features.
- Product Description
- HPE Proactive Care Call-To-Repair Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Repair Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Designed For
- P/N: R7G21A, R7G22A, R7G23A, R7G24A, R7G25A, R7G28A, R7G29A
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Repair Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Comprehensive defective material retention - 5 years
- Designed For
- P/N: R7G21A, R7G22A, R7G23A, R7G24A, R7G25A, R7G28A, R7G29A