HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 3 years - on-site - 9x5 - response time: NBD - for P/N: R0P12A, R0P12AR, R0P13A, R0P13AR, R0P14A, R0P14AR

Kategorija Software Technical Support
Koda HV3L5E
Znamka Hewlett Packard Enterprise
Garancija 36 mesecev
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Skladišče Zaloga (kos) Dob. rok Cena
DDV
DE748 10000 7. 09. 2026 📞 pokličite nas 9.140,02
ALSEU 100 7. 09. 2026 📞 pokličite nas 9.239,44
CZ017 0 📞 pokličite nas 9.417,73
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Ključne prednosti

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Product Description
HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
P/N: R0P12A, R0P12AR, R0P13A, R0P13AR, R0P14A, R0P14AR
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Comprehensive defective material retention - 3 years
Designed For
P/N: R0P12A, R0P12AR, R0P13A, R0P13AR, R0P14A, R0P14AR
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