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The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
HP Next Business Day Hardware Support for Travelers gives mobile computer users a one-stop solution for prompt, reliable remedial services in many countries around the world. This easy-to-use HP Care Pack Service offers local-language remote problem diagnosis and next-business-day onsite response times.

Puncte cheie de vânzare

• Remote problem diagnosis and support
• Next business day onsite response
• Parts and materials
• Coverage window

Caracteristicile produsului

• Remote problem diagnosis and support
  Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
• Next business day onsite response
  For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window . Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
• Parts and materials
  HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
• Coverage window
  Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested.