HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour (for external tape drive) - 5 years - on-site - 24x7 - response time: 4 h - for P/N: BC042A

Tootekood: H12P8E
Garantii: -1 - 36 kuud
Tootja garantii
 
Ei ole teada
IMES1
 
Ei ole teada
DE712
 
Ei ole teada
CZ016
 
-1 kuu
CZ017
 
36 kuud
DE168
 
Ei ole teada
Tootepildid on illustratiivsed
Ladu Kogus Eeldatav tarne Hind
KM
IMES1 1000 27.09.2024 Teadmata 880,81
DE712 10 04.10.2024 Teadmata 1 009,99
CZ016 0 Teadmata 892,65
CZ017 0 Teadmata 916,67
DE168 0 Teadmata 5 276,64

Marketing description

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Key selling points

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Product Description
HPE Pointnext Tech Care Essential Service - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
External tape drive
Designed For
P/N: BC042A
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
External tape drive
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years
Designed For
P/N: BC042A