Marketing description

Sophos Standard Support ensures customers get the most out of their investment in Sophos and that they remain protected against increasingly complex and evolving threats. A global team of Sophos experts provide 24-hour help all year round with installing, configuring, upgrading and resolving any technical issues.

Key selling points

• Available 24 hours a day, 365 days a year
• Local language support within business hours
• Addresses all product-related issues encountered by Sophos customers during installation, configuration, administration and operation of any Sophos product
• All virus and spam updates as well as product maintenance updates and upgrades
• A single point of contact to submit problems, obtain technical information and request product advice
• Tracking of all incidents with priority awarded according to their assigned severity
• Submission of unlimited support incidents via telephone, web and email for all Sophos products
• Access to a comprehensive, searchable, web-based knowledgebase
• Support news including proactive product bulletins and general information on security threats and protection strategies