MARKIT – micro focus business support - technical support (renewal)

Micro Focus Business Support - Technical support (renewal) - for NetIQ Identity Manager Integration Module for Scripting - 1 user - MLA, VLA - ESD - phone consulting - 1 year - 24x7 - response time: 1 h

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Κωδικός 877-001782

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For critical issues, you need immediate access to a technical support engineer. Total Care provides a target response time of 1 hour for Severity 1 issues. Give yourself the peace of mind, that you can reach support quickly when you are having a crisis.

Product Description: Micro Focus Business Support - technical support (renewal) - for NetIQ Identity Manager Integration Module for Scripting - 1 year
Service & Support: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Software Title: NetIQ Identity Manager Integration Module for Scripting
Licence Qty: 1 user
Licence Pricing: Volume
Licensing Program: Novell Master Licence Agreement, Novell Volume Licence Agreement
Licensing Details: ESD

Type: Technical support (renewal)
Service Included: Phone consulting
Full Contract Period: 1 year
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Software Title: NetIQ Identity Manager Integration Module for Scripting
Installation Type: Locally installed
Licence Qty: 1 user
Licence Pricing: Volume
Licensing Program: Novell Master Licence Agreement, Novell Volume Licence Agreement
Licensing Details: ESD
Service & Support: Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 3 hours - availability: business hours - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours - availability: business hours - severity level 3 ¦ Phone consulting - response time: next business day - availability: business hours - severity level 4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

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Micro Focus Business Support - Technical support (renewal) - for NetIQ Identity Manager Integration Module for Scripting - 1 user - MLA, VLA - ESD - phone consulting - 1 year - 24x7 - response time: 1 h

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