HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: Q9E63A, Q9E63AR, R0P77A, R0P77AR, R0P78A, R0P78AR

Kategórie Servis pre Sieťové Zariadenie
Kód produktu HV3Q6E
Výrobca Hewlett Packard Enterprise
Záruka Unknown
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Sklad ks Dodáme Cena
DPH
DE712 9876 11. 6. 2024 Upresníme 2 406,09
NL326 0 Upresníme 1 730,36
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Kľúčové vlastnosti

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Product Description
HPE Pointnext Tech Care Essential Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: Q9E63A, Q9E63AR, R0P77A, R0P77AR, R0P78A, R0P78AR
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years
Designed For
P/N: Q9E63A, Q9E63AR, R0P77A, R0P77AR, R0P78A, R0P78AR
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