Description du marché

Le service "Échange le jour suivant" constitue une alternative économique et pratique aux réparations sur site. Ce service HP consiste en la fourniture d'une unité de remplacement permanente. L'unité de remplacement vous est envoyée gratuitement. Ces unités de remplacement sont neuves ou reconditionnées à neuf. Le service "Échange le jour suivant" offre les avantages d'un service porte à porte d'enlèvement et de livraison des produits. C'est une alternative économique à l'assistance sur site.

Arguments de vente clés

• Remote problem diagnosis and support
• Next business day onsite response
• Escalation management
• Defective Media Retention Service

Caractéristiques du produit

• Remote problem diagnosis and support
  HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
• Next business day onsite response
  For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
• Escalation management
  Established escalation procedures enlist specialized expertise from HP and selected third-parties.
• Defective Media Retention Service
  A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.