Description du marché

Le service " Échange le jour suivant " constitue une alternative économique et pratique aux réparations sur site. Ce service HPE consiste en la fourniture d'une unité de remplacement permanente. L'unité de remplacement vous est envoyée gratuitement. Ces unités de remplacement sont neuves ou reconditionnées à neuf. Le service " Échange le jour suivant " offre les avantages d'un service porte à porte d'enlèvement et de livraison des produits. C'est une alternative économique à l'assistance sur site.

Arguments de vente clés

• Lower-cost alternative to onsite repair
• Prepaid shipping label, materials and instructions for defective unit return
• Convenient door-to-door service
• Remote problem diagnosis and technical telephone support
• Collection of defective unit
• Standard coverage window
• Access to electronic support information and services

Caractéristiques du produit

• Remote problem diagnosis and support
  HP will provide basic telephone technical assistance with installation, product configuration, setup and problem resolution. Prior to scheduling a unit exchange, HP may ask the customer to provide relevant information, start diagnostic tools and perform other supporting activities, at the request of HP.
• Hardware exchange
  If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a same or more recent equivalent product or part. The customer's requested pick-up, collection and ship-to locations must be within the same country and must not require HP to pick-up or collect defective products or ship replacement products or parts through international customs.
• Coverage window
  The coverage window specifies the time during which the described services are delivered onsite or remotely. Service requests received outside this coverage window will be logged the next day for which the customer has a service coverage window.