Description du marché

PrimeSupport vous offre plus qu'une garantie standard, avec un accès privilégié à l'assistance téléphonique pour obtenir des conseils sur votre produit Sony Professional.

Arguments de vente clés

• Accès au service d'assistance téléphonique
• Assistance à la configuration

Caractéristiques du produit

• Standard repair
  Where the issue cannot be resolved by the Helpdesk, they will arrange to collect the faulty unit for repair. They target to collect the faulty unit within two working days of escalation and they will repair the unit and return it to You. They reserve the right to replace items beyond economic repair with a refurbished model of a similar specification.
• Replacement laser
  If diagnosis shows that the laser is emitting no light, then they will issue a replacement laser. Note: The natural reduction of Laser brightness over time does not constitute failure. Only lasers which have zero brightness are deemed to be failed. They will arrange to collect the faulty unit for replacement.
• Logistics covered
  Their repair center will inspect the unit. If they find the unit suffers from accidental damage or no fault is found they may invoice You for the cost of shipment & labor. Units can be collected from and returned to any address within mainland areas of EU countries, Norway and Switzerland. For all other areas, please contact the helpdesk for further assistance. Regardless of repair route chosen by the helpdesk, all parts and labor costs will be covered under this agreement subject to the standard terms and conditions. Some geographical locations outside the EU, may cause shipment delays, which will result in a longer resolution time.