Marketing description

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.
As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Key selling points

• Onshore technical call center support from Sydney, NSW.
• Weekday 7am – 7pm technical call center support
• Next business day onsite labor* & parts prioritization
• Designated onshore technical account manager for specialized troubleshooting
• Single contact for end-to-end case management to see all issues through to closure
• Original Equipment Manufacturer (OEM) software support to support more than hardware