This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HPE-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.Choose 6-Hour Call-to-Repair support when you need to be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, enjoy consistent support levels across your MPE, HPE-UX, Windows NT, NetWare, or mixed environment limited to Windows NT in the U.S., obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.