Marketing description

Keep availability high with responsive committed-repair-time service. This cost-effective HPE service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HPE resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.

Product features

• Remote problem diagnosis and support
  HPE Services uses electronic remote support tools to isolate your problem and facilitate resolution.
• Onsite hardware support
  For critical issues that cannot be resolved remotely, an HPE customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
• 6-hour repair-time commitment
  HPE commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HPE Response Center.
• Round-the-clock coverage
  Service is available 24x7x365.