Tuote lyhyesti

HPE Care Pack on helposti hankittava ja helppokäyttöinen palvelupaketti, joka auttaa turvaamaan investointisi ja suojautumaan haitallisilta käyttökatkoilta. Kattavat palvelut ja kustannuksia säästävät päivitykset auttavat parantamaan HPE:n ja tiettyjen muiden toimittajien ohjelmistojen suorituskykyä ja käytettävyyttä.

Tuote pähkinänkuoressa

• Escalation management
• HPE electronic remote support
• Access to electronic support information and services
• Remote problem diagnosis and support
• Onsite hardware support
• Replacement parts and materials
• Firmware updates for selected products
• Access to technical resources
• Software support
• Installation advisory support
• Software features and operational support
• Software product and documentation updates

Tuotteen ominaisuudet

• HPE Foundation Care NBD service
  It works on standard business hours and standard business days. Next-business-day onsite response is applied for incidents with covered hardware that cannot be resolved remotely, HPE will use commercially reasonable efforts to respond onsite the next business day. A Hewlett Packard Enterprise authorized representative will arrive at the customer's site during the coverage window to begin hardware maintenance service the next coverage day after the call has been received and acknowledged by HPE. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HPE.
• HPE Foundation Care 24/7 service
  Hardware support is available 24/7 including HPE holidays. 4-hour onsite response is applied for incidents with covered hardware that cannot be resolved remotely. A Hewlett Packard Enterprise authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service within four hours of the call having been received and acknowledged by HPE. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HPE. Software support coverage window is 24x7. Once a software problem is logged, a Hewlett Packard Enterprise Solution Center engineer will respond to the call within two hours.
• Escalation management
  Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution.