Blancco Advanced Support Plan (SP2) - Technical support - for Blancco Drive Eraser Volume Edition - 1 asset - volume - 50-499 licences - ESD - phone consulting - 1 year - 5 incident - 9x5 - response time: 2 h

Kategooria: Tarkvara tugiteenus
Tootekood: 4L41L66932
Tootja: Lenovo
Garantii: Ei ole teada
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Product Description
Blancco Advanced Support Plan (SP2) - technical support - for Blancco Drive Eraser Volume Edition - 1 year - 5 incident
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
1 year - 5 incident
Response Time
2 hours
Service Availability
9 hours a day / 5 days a week
Software Title
Blancco Drive Eraser Volume Edition
Licence Qty
1 asset
Licence Pricing
Volume / 50-499 licences
Licensing Details
ESD
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year - 5 incident
Response Time
2 hours
Service Availability
9 hours a day / 5 days a week
Software Title
Blancco Drive Eraser Volume Edition
Installation Type
Locally installed
Licence Qty
1 asset
Licence Pricing
Volume / 50-499 licences
Licensing Details
ESD
Service & Support
Phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4 ¦ E-mail consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
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