Nakivo 24/7 Support - Technical support (uplift) - for NAKIVO Backup & Replication Enterprise Essentials - 5 workstations - phone consulting - 1 year - 24x7 - response time: 2 h

Kategooria: Tarkvara tugiteenus
Tootekood: W-ENE-SUP-24-UPL
Tootja: Nakivo
Garantii: Ei ole teada
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JCBBT2 20 25.06.2026 Teadmata 43,16
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Product Description
Nakivo 24/7 Support - technical support (uplift) - for NAKIVO Backup & Replication Enterprise Essentials - 1 year
Service & Support
Technical support (uplift)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Software Title
NAKIVO Backup & Replication Enterprise Essentials
Licence Qty
5 workstations
Type
Technical support (uplift)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Software Title
NAKIVO Backup & Replication Enterprise Essentials
Installation Type
Locally installed
Licence Qty
5 workstations
Service & Support
Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ E-mail consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ E-mail consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ E-mail consulting - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 1 year
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