Type

Technical support (additional)

Service Included

Phone consulting

Full Contract Period

2 years

Response Time

2 hours

Service Availability

8 hours a day / 5 days a week

Software Title

Veeam Backup & Replication Enterprise

Installation Type

Locally installed

Licence Qty

1 CPU socket

Licence Pricing

OEM

Licensing Details

ESD

Service & Support

Phone consulting - 2 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 2 years - response time: 8 business hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 2 years - response time: 12 business hours - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years - response time: 24 business hours - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Web support - 2 years - availability: 8 hours a day / Monday-Friday ¦ New releases update - 2 years ¦ Web knowledge base access - 2 years

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TDBEE