Nakivo Standard Support - Technical support (renewal) - for NAKIVO Backup & Replication Enterprise - 5 servers - phone consulting - 1 year - 11x5 - response time: 3 business hours

Kategooria: Tarkvara tugiteenus
Tootekood: P-EN-SUP-ST-REN
Tootja: Nakivo
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JCBBT2 20 03.09.2026 Teadmata 316,98
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Product Description
Nakivo Standard Support - technical support (renewal) - for NAKIVO Backup & Replication Enterprise - 1 year
Service & Support
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Enterprise
Licence Qty
5 servers
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Enterprise
Installation Type
Locally installed
Licence Qty
5 servers
Service & Support
Phone consulting - 1 year - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ E-mail consulting - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ E-mail consulting - 1 year - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ E-mail consulting - 1 year - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ Web support - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Web support - 1 year - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4
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