HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P/N: R0P12A, R0P12AR, R0P13A, R0P13AR, R0P14A, R0P14AR

Kategooria: Tarkvara tugiteenus
Tootekood: HV3M1E
Tootja: Hewlett Packard Enterprise
Garantii: Ei ole teada
Tootepildid on illustratiivsed
Ladu Kogus Eeldatav tarne Hind
KM
IMZDE 10000 28.08.2026 Teadmata 13 224,25
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Peamised müügieelised

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Product Description
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: R0P12A, R0P12AR, R0P13A, R0P13AR, R0P14A, R0P14AR
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 3 years ¦ Technical support - outage management - 3 years ¦ Comprehensive defective material retention - 3 years
Designed For
P/N: R0P12A, R0P12AR, R0P13A, R0P13AR, R0P14A, R0P14AR
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