HPE Tech Care Basic Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour (for complicated network devices) - 4 years - on-site - 9x5 - response time: NBD - for P/N: Q0U54B, Q0U54BR, Q0U56B, Q0U56BR, Q0U58B, Q0U58BR, Q0U60B, Q0U60BR

Kategooria: Tarkvara tugiteenus
Tootekood: HU8N6E
Tootja: Hewlett Packard Enterprise
Garantii: Ei ole teada
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Ladu Kogus Eeldatav tarne Hind
KM
IMZDE 10000 01.10.2026 Teadmata 10 186,39
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Peamised müügieelised

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Product Description
HPE Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Complicated network devices
Designed For
P/N: Q0U54B, Q0U54BR, Q0U56B, Q0U56BR, Q0U58B, Q0U58BR, Q0U60B, Q0U60BR
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Complicated network devices
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 4 Years ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - visual remote guidance - 4 Years ¦ New releases update - 4 Years ¦ Extended service agreement - parts and labour - 4 Years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 4 Years ¦ Extended service agreement - parts and labour - 4 Years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Comprehensive defective material retention - 4 Years
Designed For
P/N: Q0U54B, Q0U54BR, Q0U56B, Q0U56BR, Q0U58B, Q0U58BR, Q0U60B, Q0U60BR
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