HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for P/N: S2A19A, S2A20A, S2A21A, S2A22A, S2A23A, S2A24A

Kategooria: NAS
Tootekood: H41TXE
Tootja: Hewlett Packard Enterprise
Garantii: Ei ole teada
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IMZDE 10000 02.10.2026 Teadmata 7 619,35
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Product Description
HPE Pointnext Tech Care Essential Service - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: S2A19A, S2A20A, S2A21A, S2A22A, S2A23A, S2A24A
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 Years ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - visual remote guidance - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 Years
Designed For
P/N: S2A19A, S2A20A, S2A21A, S2A22A, S2A23A, S2A24A
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