Nakivo Standard Support - Technical support (renewal) - for NAKIVO Backup & Replication Enterprise Plus for VMware, Hyper-V and Nutanix - 1 socket - phone consulting - 1 year - 11x5 - response time: 3 business hours

Kategooria: Tarkvara tugiteenus
Tootekood: A5153B
Tootja: Nakivo
Garantii: Ei ole teada
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JCBBT2 20 25.06.2026 Teadmata 501,12
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Product Description
Nakivo Standard Support - technical support (renewal) - for NAKIVO Backup & Replication Enterprise Plus for VMware, Hyper-V and Nutanix - 1 year
Service & Support
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Enterprise Plus for VMware, Hyper-V and Nutanix
Licence Qty
1 socket
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Enterprise Plus for VMware, Hyper-V and Nutanix
Installation Type
Locally installed
Licence Qty
1 socket
Service & Support
Phone consulting - 1 year - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 24 business hours (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 1-2 business days (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year - response time: 3 business hours - severity level 1 ¦ E-mail consulting - 1 year - response time: 12 business hours - severity level 2 ¦ E-mail consulting - 1 year - response time: 24 business hours - severity level 3 ¦ E-mail consulting - 1 year - response time: 1-2 business days - severity level 4 ¦ Web support - 1 year - response time: 3 business hours (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ Web support - 1 year - response time: 12 business hours (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Web support - 1 year - response time: 24 business hours (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Web support - 1 year - response time: 1-2 business days (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ New releases update - 1 year
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