Type

Technical support

Service Included

Phone consulting

Full Contract Period

1 year

Response Time

15 min

Service Availability

24 hours a day / 7 days a week

Software Title

SIEM ALL-IN-ONE Enterprise

Installation Type

Locally installed

Licence Type

Upgrade licence

Upgrade from

Extreme Log Management G2 ALL-IN-ONE Enterprise Convert

Service & Support

Phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

Designed For

P/N: 89035

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