Type

Technical support

Service Included

Phone consulting

Full Contract Period

1 year

Response Time

15 min

Service Availability

24 hours a day / 7 days a week

Software Title

Extreme Networks Log Management G2 High Availability

Installation Type

Locally installed

Licence Type

Upgrade licence

Licence Qty

2500 events per second

Upgrade from

1000 events per second

Service & Support

Phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

Designed For

P/N: 89026

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