Computer Service Options

Accidental damage coverage (335) Accidental damage coverage (renewal) (42) Battery replacement (214) Cleaning fee (1) Configuration (10) Consulting (1) Deinstallation (1) Deployment (9) Device As a Service (DaaS) (1) Engineering service (1) Extended service agreement (38437) Extended service agreement (additional) (1) Extended service agreement (extension) (3) Extended service agreement (reinstatement) (264) Extended service agreement (renewal) (881) Extended service agreement (uplift) (13) Extended warranty (2) Implementation (3) Installation (280) Installation (uplift) (1) Installation / configuration (55) Installation / maintenance (4) Installation / training (3) New releases update (28) Overpacking (1) Pre-purchased service credits (4) Project management (2) Recycling (1) Remote configuration (5) Remote consulting (7) Remote deployment (2) Remote implementation (12) Remote installation (19) Remote installations / configuration (7) Remote manual installation (2) Repair fee (7) Service fee (1) Software development (1) Technical support (3996) Technical support (renewal) (8) Theft tracking (8) Virus definitions update (58)

Carry-in (4215) Depot (93) N/A (2) On-site (23542) Pick-up and return (932) Shipment (7281)

1 business day (202) 1 day (5) 1-2 business days (57) 1-2 days (7) 15 min (20) 2 business days (424) 2 days (21) 2 hours (1230) 24 business hours (4) 24 hours (13) 3 days (3) 30 min (19) 3-5 business days (119) 4 business days (8) 4 hours (6162) 4-7 business days (25) 48 hours (125) 5 business days (149) 6 hours (5) 8 business hours (33) 8 hours (75) 8 hours (next business day for requests outside of business hours) (3) Next available agent (38) Next business day (18813) Next business day ( for requests before 3:00 p.m.) (144) Next business day (for requests before 2:00 p.m.) (24) Next business day (for requests before 5:00 p.m.) (178) Next day (25) Same business day (17) Same business day (next business day for requests after 12:00 p.m.) (6) Same business day (next business day for requests after 2:00 p.m.) (7) Same day (525) Second business day (1)

1 business day (13) 1 day (62) 10 business days (120) 10-15 business days (102) 1-2 business days (24) 14 business days (10) 14 days (24) 15 business days (57) 2 business days (338) 2 days (179) 24 hours (1241) 3 business days (2351) 3 days (59) 30 days (153) 3-5 business days (1) 3-7 business days (176) 4 business days (3) 4 hours (16) 5 business days (441) 5 days (622) 6 hours (2712) 7 days (19) 8 hours (71) Next business day (154) Next day (14)