Marketing description

This value-priced HP Care Pack provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center, and return of the operational unit to you.
In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.
Choose Pick-Up and Return Service when you need to: quickly access remote problem diagnosis and technical support; improve uptime and productivity with prompt repair services; enhance your standard warranty with Accidental Damage Protection coverage; obtain consistent, expert hardware support backed by HP.

Key selling points

• Protect your investment in HP products
• Provide consistent, predictable levels of support across your entire department or business
• Ease budget planning with fixed-cost support that includes parts and labor
• Give you direct access to proven technical and problem-solving expertise
• Offer a choice of response-time and repair-time commitments
• Deliver prompt, measurable results
• Are available whenever and wherever you do business