Marketing description

HP's Global Next Day Response Service provides mobile computer users with a hardware support solution that is cost-effective and honored around the world. This convenient service provides one-stop, one-price protection that travels right along with your mobile users. It is available for selected HP-branded products and includes hardware problem diagnosis and resolution during the local country's standard business hours. Choose HP Hardware Support Onsite - Global Next Day Response when you need to: maximize uptime for your mobile workforce; obtain reliable, uniform multi-country coverage with a single support agreement; draw on HP-backed problem-solving expertise wherever you need it.
This support covers notebook's CPU only.

Key selling points

• Remote problem diagnosis and support
• Next business day onsite response
• Parts and materials
• Coverage window

Product features

• Remote problem diagnosis and support
  Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
• Next business day onsite response
  For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window . Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials.
• Parts and materials
  HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements.
• Coverage window
  Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested.