Marketing description

Juniper Networks offers six standard support offerings to complement your team and ensure maximum uptime. Each offering includes 24x7 access to the Juniper Networks Technical Assistance Center and Customer Support Center.
Same-Day Onsite provides you with a skilled technician for rapid remedial hardware problem resolution, including the installation of replacement parts. This service includes all Same-Day features, plus access to an onsite technician within four hours of your request. You can request an onsite technician 24 hours a day, 7 days a week, including holidays.

Key selling points

• JTAC access
• Software releases
• Online tools
• Same-day advanced replacement
• Onsite technician

Product features

• Unlimited technical support
  Improves workforce productivity for competitive advantage by allowing your operations team to focus on strategic activities.
• Access to all Juniper Networks software releases
  Accelerates availability of applications and services. Enables you to keep pace with technological advances without additional capital expenses. Speeds rollout of innovative and new ventures.
• Flexible hardware and onsite support options
  Allows you to select the right level of support to compliment your resources and meet your budget requirements. Increases operational efficiency and lowers operational costs.
• Priority access to highly skilled networking industry engineers
  Provides quick access to proven experts and best practices. Optimizes value of high-performance networking to meet changing business environment.
• Award-winning online support
  24/7 worldwide and multilingual online support increases operational efficiency and lowers operational costs.