Marketing description

Juniper Care combines traditional 24x7 support, E-Support, E-Learning, and ServiceAutomation. More than a simple break-fix service, Juniper Care helps you to meetnetwork demands with technical and operational support designed to keep your networkrunning reliably while protecting your high-performance networking investment.

Key selling points

• Scale your operational team to new heights and leverage multi-layered security features through Service Now management capabilities
• Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time necessary for problem identification, troubleshooting and communication with Juniper Networks technical support
• Dramatically simplify operational processes through self-diagnosis and automated incident reporting to significantly reduce mean-time-to-resolution (MTTR); increase uptime, allowing staff to concentrate on higher priority tasks that drive the business
• Increase operational efficiency by automating detailed inventory management
• Improve operational stability with early identification of incidents that are reported in real-time, allowing for preemptive diagnosis and repair, increasing the availability of your network