Marketing description

Red HatTechnical Account Management service is intended for customers who desire the deepest technical relationship with Red Hat in order to maximize their return on a significant investment in Red Hat technology. The service provides a consistent primary technical contact at Red Hat who will work with you to understand your ongoing technology requirements. This individual will proactively address issues with your production and mission critical systems. By leveraging the collective technical experience of Red Hat through this service your technical staff will be more productive - better able to deliver the performance, reliability and security you require.

Key selling points

• Build a direct relationship with a senior technical adviser and advocate who has in-depth knowledge of your technical environment
• Prevent issues before they arise with proactive planning, regularly scheduled technical reviews, and on-site visits
• Gain visibility into current and future Red Hat products to plan for and meet your long-term technology goals
• Get priority access to product-feature requests and fixes
• Execute your technology initiatives more efficiently