Nakivo Standard Support - Technical support (renewal) - for NAKIVO Backup & Replication Pro for Physical Servers - ESD - phone consulting - 1 year - 11x5 - response time: 3 business hours

Category: Software Technical Support
Code: P-PR-SUP-ST-REN
Brand: Nakivo
Warranty: Unknown
For illustrative purpose only
Stock Qty Est. Delivery Price
VAT
JCBSW2 20 15/06/2026 unknown 1,438.46
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Product Description
Nakivo Standard Support - technical support (renewal) - for NAKIVO Backup & Replication Pro for Physical Servers - 1 year
Service & Support
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Pro for Physical Servers
Licensing Details
ESD
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
3 business hours
Service Availability
11 hours a day / 5 days a week
Software Title
NAKIVO Backup & Replication Pro for Physical Servers
Installation Type
Locally installed
Licensing Details
ESD
Service & Support
Phone consulting - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ E-mail consulting - 1 year - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ E-mail consulting - 1 year - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - response time: 3 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 1 ¦ Web support - 1 year - response time: 12 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 2 ¦ Web support - 1 year - response time: 24 business hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 3 ¦ Web support - 1 year - response time: 1-2 business days - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - severity level 4 ¦ New releases update - 1 year
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