The Technical Account Management service is intended for customers who desire the deepest technical relationship with Red Hat in order to maximize their return on a significant investment in Red Hat technology. The service provides a consistent primary technical contact at Red Hat who will work with you to understand your ongoing technology requirements. This individual will proactively address issues with your production and mission critical systems. By leveraging the collective technical experience of Red Hat through this service your technical staff will be more productive - better able to deliver the performance, reliability and security you require.