Marketing description

Mindjet Software Assurance & Support (MSA) is for individuals and enterprise customers who recognize that they would like support assistance and would also like to take advantage of the incentive to guarantee an upgrade to the next version of the product.

Key selling points

• Upgrades to the next product version
• Updates within the current product version
• Priority queuing online web form support
• Telephone helpdesk support
• Designated authorized contacts
• Large scale deployment (LSD) assistance

Product features

• Upgrades to the next product version
  Take advantage of the early low-cost purchase commitment to ensure seamless access and availability to the next major release, as defined in the product releases and maintenance policy.
• Updates within the current product version
  Electronic notification and reminders of minor or maintenance releases, as defined in the product releases and maintenance policy, which include version updates, and other fixes delivered in advance when feasibly and practically possible.
• Priority queuing online web form support
  Submit cases through the Mindjet support services website for the most efficient response. Customers will be automatically routed to their regional support call center.
• Telephone helpdesk support
  Direct contact between MSA customers' designated contacts and the Mindjet customer support and service team, Monday through Friday excluding holidays of the support call center's host country.
• Designated authorized contacts
  Authorized contacts are your organization's interface to Mindjet customer support and service team and allow for managed and efficient response to your company's support needs.
• Large scale deployment (LSD) assistance
  Take advantage of the installation guidance and documentation created for large scale deployments, and utilize the expertise of Mindjet customer support and service team support technicians.