Cisco Partner Support Service - Extended service agreement - advance parts replacement - 1 year - on-site - 24x7 - response time: 4 h

Category: Service & Support
Code: CON-PSOP-SMS-1
Brand: Cisco
Warranty: Unknown
For illustrative purpose only
Stock Qty Est. Delivery Price
SYNCA 9999 06/05/2024 unknown 9.80
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Product Description
Cisco Partner Support Service extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Advance parts replacement
Location
On-site
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service Included
Advance parts replacement
Location
On-site
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - advance parts replacement - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year ¦ Technical support - remote diagnosis - 1 year
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